These Terms and Conditions ("Agreement") are entered into by and between Removals Man and Van ("Company," "we," or "us") and you, the user ("Customer" or "you"). This Agreement governs your use of the removal services provided by Removals Man and Van through our website and any associated services (collectively, the "Services"). By accessing and using our Services, you agree to comply with and be bound by this Agreement. If you do not agree to these terms, please do not use our Services.
1. Service
1.1 Scope of Service: We provide residential and commercial removal services, including packing, transportation, and storage.
1.2 Service Limitations: We reserve the right to refuse service for any reason, including but not limited to unsafe conditions, refusal of payment, or violation of these terms.
2. Pricing and Payments
2.1 Quotations: All quotations provided by us are based on the information provided by you. We reserve the right to adjust the final price if the actual services required differ from the information provided.
2.2 Payment: Payment is due upon completion of the removal service. We accept payment by cash, credit card, or other methods as agreed upon. Failure to make timely payment may result in additional charges.
3. Customer Responsibilities
3.1 Information Accuracy: You agree to provide accurate and complete information regarding your removal needs.
3.2 Preparation: You are responsible for preparing and packing your belongings, unless otherwise specified in writing. We are not liable for damage to items that are not properly packed.
3.3 Access: You must ensure appropriate access to the premises for our removal team, including parking arrangements. Any additional costs incurred due to lack of access will be your responsibility.
4. Liability and Insurance
4.1 Liability Limitation: Our liability for any loss or damage to your belongings is limited to the terms specified in our insurance policy or as required by law.
4.2 Insurance: We strongly recommend that you obtain adequate insurance coverage for your belongings during the removal process. We can assist you in arranging insurance, if requested.
5. Cancellations and Rescheduling
5.1 Cancellation: You may cancel or reschedule the removal service by providing us with at least 48 hours' notice. Failure to provide timely notice may result in a cancellation fee.
6. Complaints and Disputes
6.1 Complaints: If you have a complaint about our services, please contact us within 48 hours of the completion of the removal. We will investigate and respond to your complaint in a timely manner.
6.2 Disputes: Any disputes arising from this Agreement shall be resolved through negotiation and, if necessary, arbitration in accordance with the laws of England and Wales.
7. Changes to Terms and Services
7.1 Modification: We reserve the right to modify these terms at any time. Changes will become effective immediately upon posting on our website.
7.2 Service Changes: We may change, suspend, or discontinue any aspect of the Services at any time, including the availability of any feature, database, or content.
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions about this Agreement, please contact us at .