This Privacy Policy explains how Removals Man and Van collects, uses, stores and protects personal data relating to our customers within our service area. We are committed to handling your personal information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and applicable data protection laws.
By using our services, requesting a quotation, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Removals Man and Van customers and prospective customers within our service area who contact us or use our services, whether as private individuals, tenants, home owners, landlords or business representatives. It also applies to individuals who interact with us on behalf of a business, such as employees, directors or contractors arranging a move or related services.
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:
Identity and contact details, such as name, title, contact address, collection and delivery addresses, and any other address details you provide.
Contact preferences, such as your preferred method and time of contact where you choose to provide this.
Service details, including the nature of the move, size of the property, access information, inventory details, special handling requirements, and relevant notes about the services requested or provided.
Booking and transaction information, including dates and times of moves, quotes provided, amounts charged, payment status, and basic payment confirmations from our payment processors. We do not store full payment card details.
Communications and correspondence, including records of emails, messages, and notes of telephone conversations or enquiries relevant to your booking, complaint, or feedback.
Technical and usage information, where applicable, such as basic information provided by your browser or device when you access our website, including IP address, browser type, approximate location and pages visited, to help us operate and improve our services.
We collect personal data directly from you when you contact us by phone, through our website, via online forms, or by other means. We may also receive personal data from third parties, for example when a letting agent, landlord, business, or family member arranges a move on your behalf. In such cases, we treat the data with the same level of protection as if you had provided it directly.
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, our lawful bases include:
Contract: We process your personal data when it is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract. This includes providing quotes, making and managing bookings, carrying out moves and related services, issuing invoices and processing payments.
Legal obligation: We may process your personal data where necessary to comply with legal and regulatory requirements, such as accounting, tax, insurance, or responding to lawful requests from authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, and those interests are not overridden by your rights. This may include managing our business operations, improving our services, handling customer queries, preventing fraud, protecting our property and vehicles, and maintaining records of previous work.
Consent: In limited situations, we may rely on your consent, for example for certain types of marketing communications where required by law. Where we rely on consent, you have the right to withdraw it at any time.
We use the personal data we collect for the following purposes:
To provide quotations, manage enquiries, and confirm bookings for removals and man and van services.
To plan and deliver our services, including determining the appropriate vehicle, staff and timing, and to carry out any special handling or access requirements.
To communicate with you about your booking, including confirmations, reminders, updates, and any changes to the service.
To process payments, issue invoices, manage refunds where applicable, and keep accurate financial and operational records.
To respond to questions, complaints, feedback or disputes, and to provide after-sales support.
To manage our business operations, including record keeping, service improvements, staff training, and quality assurance.
To comply with legal requirements, enforce our terms, prevent and detect fraud or misuse, and protect our rights and the safety of our staff and customers.
We do not sell your personal data. However, we may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy:
Service providers and data processors who support our operations, such as IT and hosting providers, payment processors, scheduling or booking systems, and providers of customer relationship or accounting software. These third parties are only permitted to process your personal data on our instructions and must protect it in accordance with data protection law.
Professional advisers, such as accountants, auditors, insurers or legal advisers, where reasonably necessary to manage our business, obtain professional advice, or handle legal matters.
Authorities and regulators, where we are legally required or permitted to do so, such as law enforcement, tax authorities, or regulatory bodies.
Other third parties, in the event of a business transfer, sale of assets, or restructuring, in which case your data may be transferred as part of the transaction but will remain subject to protections consistent with this Privacy Policy.
Our primary data processing activities take place within the United Kingdom or the European Economic Area. If we ever need to transfer personal data outside these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your personal information in accordance with data protection law.
We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, tax, accounting or reporting requirements. The specific retention period depends on the type of data and the context in which it was provided.
Typically, we keep booking and transaction records, including related communications, for a period necessary to manage our business records, address any disputes or queries relating to the service, and comply with applicable legal obligations.
When personal data is no longer required, we will take reasonable steps to securely delete, anonymise or destroy it.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include limiting access to personal data to those who have a genuine business need to know it, using secure systems and tools, and training relevant staff on data protection responsibilities.
While we work to protect your personal data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we continually review and improve our measures to keep your data safe.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: You can request a copy of the personal data we hold about you, together with information about how it is used.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or consider an objection you have raised.
Right to object: You may object to our processing of your personal data where we rely on legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: For certain data you have provided to us, and where processing is based on consent or contract and carried out by automated means, you can request that we provide it to you in a structured, commonly used and machine-readable format, or that we transmit it directly to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom, this is the Information Commissioners Office.
Our services are primarily aimed at adults arranging removals or related services. We do not knowingly collect personal data from children without appropriate consent or authorisation. If we become aware that personal data relating to a child has been collected inappropriately, we will take steps to delete it where required by law.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
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