Removals Man and Van is committed to providing an accessible removals and man and van service for all users, including disabled customers, their families, and support networks. This Accessibility Statement explains the steps we take to make our online information and booking experience more inclusive, and how you can contact us if you need adjustments in the accessible removals man and van area we serve.
We aim to make our website and online content usable by as many people as possible. Our goal is to align our digital services with the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines shape how we design, develop, and maintain our website so that it is more accessible to people with a wide range of abilities and access needs.
This commitment applies to customers planning accessible removals, man and van moves, and related support services. We want everyone to be able to find information, request quotes, and make arrangements for their move with as few barriers as possible.
Our website is being designed and updated with reference to WCAG 2.1 AA success criteria. This includes attention to clear structure, consistent navigation, and readable content. While we continue to review and improve the site, our intention is that core tasks such as reading service details and sending an enquiry can be completed using assistive technologies and different input methods.
Where full compliance is not yet achieved, we are working to identify issues, prioritise fixes, and keep improvements ongoing rather than one-off. Accessibility is treated as an integral part of our digital service, particularly for customers who rely on accessible removals and man and van support.
We strive to ensure that our website works well with modern screen readers. Pages are structured with headings and paragraphs to support efficient navigation. Images that convey meaningful information are being reviewed so they can include descriptive alternative text, and decorative images are being handled in a way that avoids unnecessary repetition for screen reader users.
We also aim to use clear language and avoid jargon so that information about removals services, vehicle options, and booking steps can be understood when read aloud by assistive technology.
Our website is being designed for full keyboard access, without the need for a mouse. This means users should be able to move through menus, forms, and interactive elements using the tab, shift plus tab, and arrow keys. We are working to ensure that focus indicators are visible so users can easily see which element is currently selected.
Forms used to request accessible removals, man and van quotes, or additional support are being reviewed so labels, instructions, and error messages are clear for keyboard and assistive technology users.
Accessibility is an ongoing process. We regularly review the site to improve compatibility with accessibility tools, modern browsers, and different devices. As we expand our accessible removals man and van area and introduce new features, we will continue to test and refine them to maintain and enhance accessibility.
Feedback from customers and support workers is especially valuable, as it helps us understand real-life barriers and prioritise changes that will make the greatest difference.
If you experience any difficulty using our website or accessing information about our removals and man and van services, you can contact us to request alternative formats or additional support. Examples include receiving information in larger print, simplified text, or via a telephone or in-person explanation of services, routes, or pricing.
We will always try to respond to accessibility requests in a reasonable time and will explain what we can provide, along with any expected timescales.
If you encounter an accessibility barrier on our website, notice content that is difficult to use with assistive technology, or need adjustments for an upcoming move, please contact us using the contact form on our website or by using our standard contact details shown on the contact page.
When you get in touch, it helps if you can share as much detail as possible, such as which page you were on, what you were trying to do, and the type of device, browser, or assistive technology you were using. This information allows us to investigate the issue and work on a solution.
We are committed to making our removals man and van services as accessible as we can and appreciate your support and feedback as we continue to improve.
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